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Luvv Limousine Service, Inc® – Internet Privacy Policy
At Luvv Limousine Service, Inc®, we have always been committed to providing our customers with the highest level of customer service. As described in this Internet Privacy Policy (“policy”), we are committed to properly using and safeguarding the privacy of all personally identifiable information (“personal information”) that is collected from you when you visit and use www.luvvlimo.com. In particular, the policy identifies the personal information that may be collected from you through our web sites, how it is used and with whom it may be shared, the choices available to you regarding its collection, use and distribution, the security procedures in place on our web sites and how you can change or correct inaccuracies in the personal information you provide on our web sites.
The policy may be summarized as follows:
We do not collect personal information on our web sites without your knowledge and your voluntary action of providing the requested information while online.
We will use the personal information you provide on our websites, telephone, emails or faxes to:
Create your luvvlimo.com user profile at your request and customize your online experience according to your chosen interests and preferences
Process and record your requested online transaction:
Making, updating or cancelling a Reservation
Contacting Us with Your Questions or Comments
We may send you by email; news, special offers and promotions regarding products and services offered by us if, as part of your user profile, you request to receive such information.
Occasionally solicit your opinion through online surveys if, as part of your user profile, you request to participate.
We will not share, transfer or sell personal information you provide on our web sites outside of the company without your consent, unless legally required, as part of a business transfer or if done on an anonymous, aggregated basis for statistical purposes. We will take commercially reasonable steps to protect the security of personal information collected on our websites.
As used in this policy, the term “we,” “us,” and “our” refers to Luvv Limousine Service, Inc® and the management companies operating Luvv Limousine Service, Inc®. By visiting our web sites, you are accepting the practices described in this policy. Just as our business changes constantly, this policy and the conditions may also change. As our policy is dated, please check our web site frequently to see recent changes. If we decide to materially change the way we use personal information gathered on our web sites or otherwise change the policy in a material way, we may notify you by e-mail sent to the address you have provided to us or by pop-up screen at least thirty (30) days before putting the change into effect. If a change is unacceptable to you, you may remove personal information associated with your luvvlimo.com user profile as provided in the policy.
If you have any questions or concerns about privacy on our websites, please send us a detailed e-mail to info@luvvinc.com, and we will try to resolve it.
The preceding language summarizes Internet data collection procedures on our web sites. Additional detail about our policy is also available because we want you to make an informed decision about the extent of your use of our web sites and the personal information you choose to provide while online. The remainder of the policy describes in detail our practices regarding the handling of personal information on our websites.
When You Visit Our Web Sites
You can always visit our web sites without revealing who you are or providing any personal information. When you visit our web sites, we do collect usage information, but it is anonymous and is not linked to you as an individual. As discussed below, one way in which we collect such usage information is through the use of cookie technology. We use this information to improve our site content and ease of use, learning among other things how our websites are navigated, the number of visitors arriving at specific pages, the length and frequency of stays at our site and the Internet Protocol address (“IP Address”) from which a visitor connects to our web sites. Of course, when you create a user profile on luvvlimo.com or request a transaction on our web sites, personal information gathered on our web sites is no longer anonymous, all as detailed in the policy.
IP Address
An IP Address is a number automatically assigned to a user’s computer each time the user browses the Internet. When you visit our web sites, the applicable server used by our Web Hosts make a record of your IP Address, together with the date and time of your visit, the type of Internet browser you use and the URL of any other web site that referred you to our web sites. The same is true when you are transferred from our web sites to other web sites in the manner described elsewhere in this statement. We use that information in order to evaluate and improve the design and functionality of our websites.
Cookies
Cookies are sets of data that a web site transmits to a user’s computer, enabling web sites to recognize your computer and to “remember” your entries as you move from page to page, or even when you revisit the site from time to time using the same computer. Cookies are not programs that will corrupt or damage your computer or computer files. Each time you visit our web sites, we use “persistent” cookies that remain on your computer’s hard drive after you leave our websites so we can track how users navigate through the sites and to track any referring web site that may have linked you to a page on our websites.
This tracking allows us to evaluate and improve the functionality of our web sites. In addition, persistent cookies are used to remember you, including the interests and preferences you provide as part of your user profile, and to customize your luvvlimo.com experience accordingly, should you check the “remember me” box while creating your user profile as detailed below.
If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. If you do so, however, you won’t be able to benefit from the convenience afforded through the use of cookies and you will not be able to use all of the features of our web sites, including the customization features associated with creating a user profile.
When You Request a Reservation
If you elect to make a transportation reservation through our web sites and do not have an established user profile, you will need to furnish your name, telephone number, billing address and credit card type, number and expiration date, in addition to the dates of your reservation, the type of vehicle you will require and the number of adults and children in your party. In order to permit us to serve you better, you will also be asked to furnish the following additional information, as applicable, although it is not required in order for you to obtain a reservation: your e-mail address; your flight arrival details; and whether you have any special requests. If a guarantee or advance deposit is required in order to secure your reservation, Luvv Limousine Service, Inc® will then process your credit card for that purpose, gaining appropriate billing authorization from your credit card company. While online, you will be given a reservation confirmation number and if you so request while online, a confirmation of your reservation by email. The information you furnish when making a reservation will be used to fulfill your reservation and may be used as otherwise disclosed in this policy.
Quality Assurance and Marketing Research.
If you make a reservation with Luvv Limousine Service, Inc® (regardless of whether or not your reservation was made through www.luvvlimo.com), personal information forming a part of the transaction record of your stay may be retained for quality assurance and/or marketing research purposes. As part of this process, we may contact you by telephone to discuss the specifics of your Luvv Limousine Service, Inc® experience.
Legal Requirements
We reserve the right to disclose any personal information you submit to us if we are compelled to do so by a court of law or governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property or the rights or property of Luvv Limousine Service, Inc®, our websites or their users.
Security
The personal information that we collect from you online is stored, encrypted, by Luvv Limousine Service, Inc®. Luvv Limousine Service, Inc disclosed in this policy on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures.
Children
Our websites do not sell products for purchase by children. If you are under 18, you may only use our web sites with the involvement of a parent or guardian.
Contact Us with Your Questions and Comments
You can always contact us by simply sending us an e-mail addressed to info@luvvinc.com. If you elect to contact us with any questions, comments or requests, you will need to provide your full name, telephone number and e-mail address so that we can be sure to be able to contact you. The information that you include in any of the online forms described above will not be encrypted prior to transmission so you should exercise good judgment about the nature of the information that you include in the form (e.g., do not include things like your credit card number in the comments field). The information that you include in those online forms will be used in responding to your questions, comments and requests and as otherwise disclosed in this policy. Questions concerning this privacy policy should be sent to info@luvvinc.com.